Welcome to Robinhood Support
Welcome to Robinhood Support — your friendly, fast, and reliable resource for getting help with your Robinhood account. Whether you're new to investing or a seasoned trader, our support team and resources are designed to help you solve problems, learn new features, and feel confident managing your money. This page explains how to reach support, what information to have ready, common issues and step-by-step fixes, and tips for keeping your account secure.
How to Contact Support
If you need one-on-one help, Robinhood offers several ways to contact support:
- In-app Chat: The quickest way is the in-app help chat. Open the app, tap the profile icon, choose Help, and start a chat. This route is best for troubleshooting account access, transfers, or trade problems.
- Email Support: For detailed issues or document submissions, email the support team. Include your full name, registered email, and a clear description of the problem.
- Help Center Articles: Many common questions — like transferring funds, buying and selling stocks, or deposit limits — are answered in the Help Center. Use the search bar to find step-by-step guides and video tutorials.
- Social Media Updates: For service announcements or outages, check Robinhood's official social channels for updates and estimated resolution times.
What to Prepare Before Contacting Support
To help us resolve your issue quickly, please have the following ready:
- Account email and username.
- A clear summary of the problem, including the exact time it occurred and any error messages.
- Recent transaction IDs or reference numbers if the issue concerns a specific trade or transfer.
- Screenshots or short screen recordings that show the issue — these are extremely helpful.
- Identification documents if you are verifying your identity or submitting a KYC request.
Common Problems and Solutions
Account Login Issues
If you can't log in: Reset your password using the 'Forgot password' link on the login screen. Ensure you have the latest version of the app installed. If you use biometric login, try using your password instead. Check for account holds or verification requests in your registered email.
Failed Deposits or Withdrawals
Confirm your bank account and routing numbers. Make sure your linked bank supports instant transfers if you expect immediate availability. For ACH transfers, allow up to 5 business days for settlement. Contact support with the transaction ID and timestamp if a transfer fails or is delayed.
Trade Execution Delays or Errors
Verify market hours and whether the security is tradable on Robinhood. Confirm you have sufficient buying power or margin for the trade. Review trade confirmations and order status in the Orders tab. For errors, take screenshots and contact support with the order ID and exact error message.
Account Verification and Identity
Complete identity verification promptly by uploading clear photos of your ID and a selfie when requested. Make sure the personal information you submit matches government records (full legal name, date of birth, and address). If verification is declined, review the rejection reason and re-submit the corrected document.
Security & Fraud Prevention
Protecting your funds is our top priority. Follow these tips: Use a unique strong password and enable two-factor authentication (2FA). Beware of phishing attempts — Robinhood will never ask for your password over email or text. Keep your device's operating system and the Robinhood app up to date. If you suspect unauthorized access, lock your account and contact support immediately.
Educational Resources
We believe good decisions come from good information. Explore learn articles on investing basics, options, and ETFs; webinars and video tutorials for new investors; market news and analyst commentary to help you stay informed; and a glossary of financial terms to decode market jargon.
What to Expect After You Reach Out
After you contact support: You’ll receive an acknowledgment with a ticket number. Typical response times vary depending on volume and complexity — urgent issues like security or unauthorized activity are prioritized. Support may ask for additional verification; respond promptly to speed resolution. Once resolved, you’ll receive a summary of actions taken and any steps you should follow.